Refund policy

Returns:

If you are unhappy with your piece for any reason, we are happy to return or exchange it within 14 days. Beyond that timeframe, please email harry@phoenixgalleryart.com and we will do our best to make it right.
To be eligible for a return, your item must be in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase. Please let us know in advance if you plan to return the item so that we can expect it.
Gift cards are ineligible for refund.

Exchanges:

If you wish to swap your piece for a different item, please send us an email at harry@phoenixgalleryart.com and send your item to:
825 Massachusetts St. Ste. B, Lawrence, KS 66044

Refunds (if applicable):

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at harry@phoenixgalleryart.com.

Shipping:

To return your product, please mail your product to:
825 Massachusetts St. Ste. B, Lawrence, KS 66044

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach us, may vary.
We require trackable shipping for any and all returned items. Please forward the tracking information to harry@phoenixgalleryart.com. It is strongly advised that you insure the package as well.

Damaged or Broken Items:

In the unlikely event of your item(s) arriving damaged or broken, please contact us at (785) 843-0080 or email harry@phoenixgalleryart.com.
In order for us to have an insurance claim approved, it must be filed within 10 days of its arrival to its destination. The quicker we act the more likely it will work out in our favor.
We at the Phoenix Gallery insure all outgoing packages. We will do our best to resolve the situation in a timely manner. To expedite the claims process, kindly follow these steps:
- Retain all packaging materials and broken pieces until the claim is resolved.
- Take plenty of photos of both the packing materials and different angles of the damaged item. Make sure to get photos from the top, bottom, and all sides.
- Email our Shipping Supervisor, Harry, at harry@phoenixgalleryart.com attaching all photos of the package and item(s) in your message. Harry will respond within 2-3 days with options on how to move forward with either a refund or replacement.

Missing packages:

If the provided tracking information from the mail carrier has confirmed delivery and you have not yet received the package, the Phoenix Gallery is not responsible for payment of replacement of missing item(s) or refund. We recommend working directly with your local mail carrier to figure out where it may have gone.

For further questions, please contact us at (785) 843-0080 or harry@phoenixgalleryart.com